Frequently asked questions
How does pricing work if I don't get an exact number upfront?
We publish real starting prices for every service. Your exact total depends on property size, condition, and how often you book — we confirm the final price when we respond to your quote.
What affects my final price beyond what's listed?
Only property size, condition, and how often you book. There's no separate add-on catalog and no hidden fee — the starting price is the real price for the smallest version of that service.
How do I book a cleaning?
Request a free quote through our form or WhatsApp. We respond within 2 business hours to confirm your date and price.
How fast will you respond to my request?
Within 2 business hours, during our operating hours: Monday–Saturday, 7:30 AM–6:00 PM. Requests submitted outside these hours are answered as soon as we reopen.
Do I need to be home during the cleaning?
No — you can be present, or arrange access with us in advance (for example, a key handoff or a code). We don't hold on to keys afterward; access is arranged fresh for each visit unless we agree otherwise.
Do you bring your own cleaning supplies and equipment?
Yes — standard cleaning supplies and equipment are included for the agreed service. If a surface needs a specific product, we'll ask you about it beforehand.
How do the recurring-plan discounts work?
Book weekly and save 15%, biweekly and save 10%, or monthly and save 5% off the standard price.
Can I change my cleaning frequency later?
Yes. You can change frequency, pause, or cancel a recurring plan any time — we just need 24 hours' notice before your next scheduled visit so we can adjust the schedule.
What's included in a move-out clean? Will it help me get my deposit back?
It covers a full empty-property clean — every room, inside cabinets and closets, inside the oven and fridge, floors, light fixtures, and switches. We prepare the property according to the agreed cleaning scope — we can't guarantee your deposit back, since that depends on your landlord's own inspection.
How fast can you turn around between Airbnb guests?
Same-day turnovers can usually be arranged when there's at least 3 hours between checkout and the next check-in. Request it through the quote form with your timing, and we'll confirm availability before your guest's checkout date.
What if I need to cancel or reschedule?
You can reschedule or cancel a booked visit up to 24 hours in advance at no charge. Changes with less notice may not be possible to accommodate that day — message us as soon as you know and we'll do what we can.
What happens if I'm not satisfied with a clean?
Tell us within 24 hours of your visit and we'll send the team back to re-clean the affected area at no extra cost. This covers the areas included in your agreed cleaning scope.
Do you serve my area?
We serve Cotonou and nearby areas. Enter your neighborhood in the quote form and we'll confirm coverage when we respond.
Is this a real-time booking system?
Not yet — every request goes to our team for a human response within 2 business hours, so we can confirm your date and exact price accurately.
How do I pay?
By Mobile Money (MTN MoMo or Moov Money) or cash, paid when the job is finished. For recurring plans, each visit is paid for individually unless we've agreed on something else. This site doesn't process payments online — payment happens directly with the team.